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Use Case

Parador Hotel & Resort​s

Parador Hotel & Resorts

Increase Customer Engagement of all Parador hotel branches with Respond.io for Support, Reservations and Promotions

Industry

Hospitality

Customer

PT Parador Management International

Location

Indonesia

Service

Communication Platform as a Service (CPaaS)

Device

Project Detail

Parador wanted a modern and efficient customer communication solution that could manage multiple communication channels, such as WhatsApp, Instagram, Facebook Messenger, and more, in one unified dashboard. This allows for more responsive and personalized interactions for a better guest experience.

Solution

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Multi-Channel Messaging Integration

Expanded beyond WhatsApp to include additional messaging channels for a more versatile communication strategy.

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Advanced Messaging Features

Provided a high-quality solution with enhanced functionalities, such as message scheduling, automation, and analytics.

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Scalable Platform

Delivered a solution that could grow with Parador Hotels and Resorts, ensuring seamless communication as their operations expanded.

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Improved User Experience

Enhanced reliability and performance for both the customer service team and end users, ensuring smooth interactions.

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Customization Options

Tailored the solution to meet the specific requirements of Parador Hotels, enabling better alignment with their communication goals.

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Kho Ping Hoo

E-Book Reader (Kho Ping Hoo)

Dive into a world of epic adventures and cultural heritage with a digital collection designed for seamless reading.

Industri

Entertaiment

Client

Kho Ping Hoo

Location

Indonesia

Service

Software Development as a service

Device

Project Detail

PT Mitra Aplikasi Digital successfully developed an eBook Reader application, available on the App Store and Play Store, designed to provide a seamless and modern reading experience for fans of Kho Ping Hoo’s legendary literary works.

Solution

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Digital Transformation

Transforming fragmented and physical records into an organized, accessible digital library that centralizes data for better management and easy retrieval.

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Modern User Experience

Crafting a user-friendly interface with personalization features for an engaging and comfortable reading experience.

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Cross-Platform Access

Guaranteeing seamless availability on both iOS and Android platforms to maximize accessibility and ensure a wider audience can engage with your services or products.

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Offline Capability

Enabling users to download their preferred books and enjoy reading them anytime, even when they do not have access to an internet connection, ensuring uninterrupted access to their favorite content.

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BW Hospitality

BW Hospitality

Delivering responsive websites and applications designed to elevate guest satisfaction.

Industry

Hospitality

Customer

PT BW International

Location

Indonesia

Service

Software Development as a service

Device

Project Detail

PT Mitra Aplikasi Digital developed professional websites and applications tailored specifically for the hospitality industry. These solutions are designed to:
 
Enhance the guest experience by providing detailed information about rooms, facilities, and services through a responsive interface optimized for both desktop and mobile devices.
 
Enable direct bookings with features such as a room availability checker, secure payment options, and instant confirmation, allowing guests to conveniently book rooms without third-party intermediaries.
 
Incorporate SEO-friendly elements to boost online visibility, ensuring the hotel is easily discoverable on search engines.
 
Showcase an attractive visual design and intuitive navigation to create a professional digital presence that aligns with the quality of the hotel’s services.

Solution

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Responsive Website Design

A website optimized for desktop and mobile, ensuring seamless access to hotel information across devices.
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Integrated Direct Booking Feature

A booking system to reduce third-party commissions and increase booking conversions through a user-friendly interface with secure payment options and instant confirmation.
 
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SEO-Friendly Enhancements

Optimization to improve search engine rankings and attract more potential guests.
 
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Availability Room​

Real-time updates, powered by the Management CMS, provide guests with accurate and up-to-date information on room availability.

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Dedicated Mobile Application

Development of the BW Hospitality App, available on Google Play Store and Apple App Store, enabling guests to explore services, check room availability, and book directly.

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Automotive Industry

Automotive Industry

Optimizing ticketing systems and automating processes to streamline network and telephony operations for the automotive industry.
 

Industry

Automotive

Customer

Is Global Service Pte Ltd

Location

Singapore

Service

IT Operation & Management
Software Development as a service

Project Detail

As a client of PT Mitra Aplikasi Digital, the automotive industry leveraged our expertise to address challenges in managing network and telephony operations. Mitra Aplikasi Digital delivered a custom-built ticketing system enhanced with advanced process automation, specifically tailored to streamline workflows, reduce inefficiencies, and boost operational effectiveness.

Solution

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Enhanced Monitoring and Reporting​

Visual indicators and real-time data enable easy tracking of ticket statuses and maintenance progress. The system also supports seamless data export for analysis and reporting purposes.
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Process Automation​

Leveraging OpenText, PHP, SQL Server, SolarWinds, and ATOS, we automate incident logging and tracking to reduce manual workflows. This integration optimizes the process, cuts down on repetitive tasks, and enhances overall operational efficiency. 
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Centralized Ticket Management

A unified dashboard for creating, tracking, and managing tickets. Ticket statuses such as In Progress, Pending Approval, and Rejected are clearly categorized for streamlined monitoring.
 

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IS Global Services​

IS Global Services

Delivering responsive websites and applications designed to elevate guest satisfaction.

Industry

IT

Client

IS Global Services Pte Ltd

Location

Singapore

Service

Communication Platform as a Service (CPaaS)​

Project Detail

Mitra Aplikasi Digital develop a robust Ticketing System that streamlines customer issue management, tracking, and resolution. Designed to enhance operational efficiency and improve service quality, this solution provides a systematic approach to managing customer requests, ensuring better outcomes for both customers and support teams.

Solution

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Prioritization & Categorization

Customers can create tickets, which can be assigned to agents after approval. Agents can also create tickets for customers.
 
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Email Notifications

Tickets are categorized based on SLA (Service Level Agreement), which includes urgency levels ranging from low to critical.
 
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Team Collaboration

Customers get an email notification with a status update and ticket response, while agents receive a reminder to keep the ticket within the urgency threshold (SLA).

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User-Friendly Interface

Simplifies the ticketing process for both support staff and customers, reducing onboarding time.

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Bank Ina​

BANK INA

Revolutionizing Financial Communication with Advanced Video Solutions

Industry

Finance

Customer

PT Bank Ina Perdana Tbk

Location

Indonesia

Service

Communication Platform as a Service (CPaaS)

Project Detail

Mitra Aplikasi Digital assisted Bank Ina in integrating the Vonage Video API, delivering a robust and high-quality video communication solution tailored to the bank’s needs. This project enhances customer interaction and internal collaboration through advanced video call features and secure, customizable integrations.

Solution

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High-Quality Video Communication

Real-time video call and conference capabilities for seamless interactions.
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Secure Integrations​

Customizable encryption features and compliance with financial security standards.
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Scalable Live Streaming

Support for hosting virtual events and webinars to engage larger audiences.

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Halodoc

Halodoc

Zendesk CRM integration with telephony to create tickets from inbound and outbound calls

Industry

Healthcare

Customer

PT Media Dokter Investama

Location

Indonesia

Service

Communication Platform as a Service

Project Detail

Mitra Aplikasi Digital have developed a specialized Dialpad Telephony software designed to enhance team communication efficiency by integrating telephony functions directly into the Zendesk platform. This solution creates a more connected and organized workflow for customer service agents.
 
Additionally, Mitra Aplikasi Digital have implemented and integrated Zendesk CRM with “DIALPAD” as a voice solution, utilizing 3CX as the telephony product to deliver seamless and reliable communication capabilities.

Solution

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Easy to Integrate to CRM App

Incoming calls can be easily integrated with the CRM app (Zendesk), with customer profiles automatically displayed to provide complete interaction context.
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Easy Outbound Calling

Agents can make outbound calls with a single click directly from Zendesk using contact lists or ticket-related numbers, simplifying customer tracking.
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Seamless Call Reception and Management

Agents can handle calls directly in Zendesk, with caller details and history auto-displayed for quick, personalized service.
 
 
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Automatic Data Integration​

All call logs, recordings, and notes are automatically integrated into Zendesk, ensuring efficient tracking and data collection for performance analysis.
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Advanced Telephony Features

Support for voicemail, call forwarding, and multi-party conferencing within Zendesk through Dialpad, along with real-time call notifications to minimize missed calls.

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