IT Operations & Management
Optimize your IT infrastructure for reliability, security, and availability with expert management services.
Overview
Our IT Operation Management Services are designed to help businesses optimize their IT infrastructure, ensuring reliability, security, and continuous availability. Whether managing network monitoring, server operations, or security, our team provides the expertise to support and improve your IT services.
Key Service
IT Infrastructure Monitoring
Continuous monitoring of servers, networks, and applications to ensure optimal performance using advanced monitoring tools.
Incident Management
Quickly identifying and resolving IT issues through established processes to minimize disruptions.
IT Asset Management
Efficient management and tracking of IT assets, including hardware, software, and licenses, to maximize utilization and lifecycle optimization.
Information Security and Compliance
IT Service Management
Defining service level agreements (SLAs), monitoring service performance, and continuously improving service delivery.
Opentext ITOM Solutions
We partner with Opentext to deliver IT Operations Management solutions, utilizing Opentext ITOM (IT Operations Management) software tools. This suite helps businesses monitor and manage IT infrastructure and services, offering:
Operations Bridge
A central platform for monitoring IT systems and services with automated remediation.
Network Operations Management
Tools for managing network infrastructure, including performance monitoring and topology mapping.
Service Management Automation
Automating IT service management processes, including incident and change management.
Data Center Automation
Automates IT operations tasks such as server provisioning and application deployment.
Security Operations
Benefits
Enhanced Reliability
Ensures your IT systems are consistently reliable and meet business needs.
Improved Security
Implements strong security measures to protect against threats and maintain compliance.
Cost Optimization
Helps optimize resources and reduce downtime, improving operational efficiency and reducing costs.
Better IT Performance
Defining service level agreements (SLAs), monitoring service performance, and continuously improving service delivery.
PT Mitra Aplikasi Digital
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