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Zendesk CRM integration with telephony to create tickets from inbound and outbound calls

Industry

Healthcare

Customer

PT Media Dokter Investama

Location

Indonesia

Service

Communication Platform as a Service

Project Detail

We have developed a specialized Dialpad Telephony software designed to enhance team communication efficiency by integrating telephony functions directly into the Zendesk platform. This solution creates a more connected and organized workflow for customer service agents.
 
Additionally, we have implemented and integrated Zendesk CRM with “DIALPAD” as a voice solution, utilizing 3CX as the telephony product to deliver seamless and reliable communication capabilities.

Solution

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Easy to Integrate to CRM App

Incoming calls can be easily integrated with the CRM app (Zendesk), with customer profiles automatically displayed to provide complete interaction context.
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Easy Outbound Calling

Agents can make outbound calls with a single click directly from Zendesk using contact lists or ticket-related numbers, simplifying customer tracking.
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Seamless Call Reception and Management

Agents can handle calls directly in Zendesk, with caller details and history auto-displayed for quick, personalized service.
 
 
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Automatic Data Integration​

All call logs, recordings, and notes are automatically integrated into Zendesk, ensuring efficient tracking and data collection for performance analysis.
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Advanced Telephony Features

Support for voicemail, call forwarding, and multi-party conferencing within Zendesk through Dialpad, along with real-time call notifications to minimize missed calls.

Galery

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