PT Mitra Aplikasi Digital

Use Case

Artotel Group needed a solution to simplify reward claims, enable voucher sharing, and offer booking discounts, enhancing customer convenience and engagement.

Artotel

Artotel

Enhancing Customer Experience with Integrated Communication

Industry

Hospitality

Customer

PT Artotel Indonesia

Location

Indonesia

Device

Project Detail

Artotel has many hotel branches that aim to provide a unified customer experience across all locations by using a single contact number. This allows Artotel to monitor activities at each branch seamlessly.

Solution

Artotel offers a unique blend of hospitality and art through the integration of the Respond.io communication platform. With this integration, Artotel can:
icon open text

Quick and Efficient Response

Manage all messages from guests through various communication channels (WhatsApp, Instagram, Facebook, and others) in one integrated dashboard.
icon open text

Personalized Service

Provide a more personalized customer experience by recording conversation history, so that every guest feels appreciated.
icon open text

Reservation Management

Make it easier for guests to book rooms or other services connected to each hotel agent.

icon open text

Automation and Effectiveness

Utilize chatbot features and automated workflows to respond to common questions such as room rates, amenities, or location information.
 
icon open text

Analytics for Growth

Track and analyze customer interactions to improve future guest experiences.

Galery

Our Other Offices/ Affiliates

Artotel Read More »

Parador

Parador

Increase Customer Engagement of all Parador hotel branches with Respond.io for Support, Reservations and Promotions

Industry

Hospitality

Customer

PT Parador Management International

Location

Indonesia

Device

Project Detail

Parador wanted a modern and efficient customer communication solution that could manage multiple communication channels, such as WhatsApp, Instagram, Facebook Messenger, and more, in one unified dashboard. This allows for more responsive and personalized interactions for a better guest experience.

Solution

icon open text

Multi-Channel Messaging Integration

Expanded beyond WhatsApp to include additional messaging channels for a more versatile communication strategy.

icon open text

Advanced Messaging Features

Provided a high-quality solution with enhanced functionalities, such as message scheduling, automation, and analytics.

icon open text

Scalable Platform

Delivered a solution that could grow with Parador Hotels and Resorts, ensuring seamless communication as their operations expanded.

icon open text

Improved User Experience

Enhanced reliability and performance for both the customer service team and end users, ensuring smooth interactions.

icon open text

Customization Options

Tailored the solution to meet the specific requirements of Parador Hotels, enabling better alignment with their communication goals.

Galery

Our Other Offices/ Affiliates

Parador Read More »

BW Hospitality

BW Hospitality

Delivering responsive websites and applications designed to elevate guest satisfaction.

Industry

Hospitality

Customer

PT BW International

Location

Indonesia

Device

Project Detail

PT Mitra Aplikasi Digital developed professional websites and applications tailored specifically for the hospitality industry. These solutions are designed to:
 
Enhance the guest experience by providing detailed information about rooms, facilities, and services through a responsive interface optimized for both desktop and mobile devices.
 
Enable direct bookings with features such as a room availability checker, secure payment options, and instant confirmation, allowing guests to conveniently book rooms without third-party intermediaries.
 
Incorporate SEO-friendly elements to boost online visibility, ensuring the hotel is easily discoverable on search engines.
 
Showcase an attractive visual design and intuitive navigation to create a professional digital presence that aligns with the quality of the hotel’s services.

Solution

icon open text

Responsive Website Design

A website optimized for desktop and mobile, ensuring seamless access to hotel information across devices.
icon open text

Integrated Direct Booking Feature

A booking system to reduce third-party commissions and increase booking conversions through a user-friendly interface with secure payment options and instant confirmation.
 
icon open text

SEO-Friendly Enhancements

Optimization to improve search engine rankings and attract more potential guests.
 
icon open text

Availability Room​

Real-time updates, powered by the Management CMS, provide guests with accurate and up-to-date information on room availability.

icon open text

Dedicated Mobile Application

Development of the BW Hospitality App, available on Google Play Store and Apple App Store, enabling guests to explore services, check room availability, and book directly.

Galery

Our Other Offices/ Affiliates

BW Hospitality Read More »

Daimler – Mercedes Benz

Daimler - Mercedes Benz

Optimizing ticketing systems and automating processes to streamline network and telephony operations for Daimler.
 

Industry

Automotive

Customer

Daimler South East Asia Pte Ltd
Is Global Service

Location

Singapore

Project Detail

As a customer of PT Mitra Aplikasi Digital, Daimler leveraged our expertise to address challenges in managing their network and telephony operations. We delivered a custom-built ticketing system enhanced with advanced process automation, tailored specifically to streamline their workflows, reduce inefficiencies, and boost operational effectiveness.

Solution

icon open text

Enhanced Monitoring and Reporting​

Visual indicators and real-time data enable easy tracking of ticket statuses and maintenance progress. The system also supports seamless data export for analysis and reporting purposes.
icon open text

Process Automation​

Leveraging OpenText, PHP, SQL Server, SolarWinds, and ATOS, we automate incident logging and tracking to reduce manual workflows. This integration optimizes the process, cuts down on repetitive tasks, and enhances overall operational efficiency. 
icon open text

Centralized Ticket Management

A unified dashboard for creating, tracking, and managing tickets. Ticket statuses such as In Progress, Pending Approval, and Rejected are clearly categorized for streamlined monitoring.
 

Galery

Our Other Offices/ Affiliates

Daimler – Mercedes Benz Read More »

Ticketing System

Ticketing System

Delivering responsive websites and applications designed to elevate guest satisfaction.

Industry

IT

Client

IS Global Services

Location

Singapore

Project Detail

We develop a robust Ticketing System that streamlines customer issue management, tracking, and resolution. Designed to enhance operational efficiency and improve service quality, this solution provides a systematic approach to managing customer requests, ensuring better outcomes for both customers and support teams.

Solution

icon open text

Prioritization & Categorization

Customers can create tickets, which can be assigned to agents after approval. Agents can also create tickets for customers.
 
icon open text

Email Notifications

Tickets are categorized based on SLA (Service Level Agreement), which includes urgency levels ranging from low to critical.
 
icon open text

Team Collaboration

Customers get an email notification with a status update and ticket response, while agents receive a reminder to keep the ticket within the urgency threshold (SLA).

icon open text

User-Friendly Interface

Simplifies the ticketing process for both support staff and customers, reducing onboarding time.

Galery

Our Other Offices/ Affiliates

Ticketing System Read More »

Bank Ina​

BANK INA

Revolutionizing Financial Communication with Advanced Video Solutions

Industry

Finance

Customer

PT Bank Ina Perdana Tbk

Location

Indonesia

Project Detail

MAD assisted Bank Ina in integrating the Vonage Video API, delivering a robust and high-quality video communication solution tailored to the bank’s needs. This project enhances customer interaction and internal collaboration through advanced video call features and secure, customizable integrations.

Solution

icon open text

High-Quality Video Communication

Real-time video call and conference capabilities for seamless interactions.
icon open text

Secure Integrations​

Customizable encryption features and compliance with financial security standards.
icon open text

Scalable Live Streaming

Support for hosting virtual events and webinars to engage larger audiences.

Galery

Our Other Offices/ Affiliates

Bank Ina​ Read More »

Halodoc

Halodoc

Zendesk CRM integration with telephony to create tickets from inbound and outbound calls

Industry

Healthcare

Customer

PT Media Dokter Investama

Location

Indonesia

Project Detail

We have developed a specialized Dialpad Telephony software designed to enhance team communication efficiency by integrating telephony functions directly into the Zendesk platform. This solution creates a more connected and organized workflow for customer service agents.
 
Additionally, we have implemented and integrated Zendesk CRM with “DIALPAD” as a voice solution, utilizing 3CX as the telephony product to deliver seamless and reliable communication capabilities.

Solution

icon open text

Easy to Integrate to CRM App

Incoming calls can be easily integrated with the CRM app (Zendesk), with customer profiles automatically displayed to provide complete interaction context.
icon open text

Easy Outbound Calling

Agents can make outbound calls with a single click directly from Zendesk using contact lists or ticket-related numbers, simplifying customer tracking.
icon open text

Seamless Call Reception and Management

Agents can handle calls directly in Zendesk, with caller details and history auto-displayed for quick, personalized service.
 
 
icon open text

Automatic Data Integration​

All call logs, recordings, and notes are automatically integrated into Zendesk, ensuring efficient tracking and data collection for performance analysis.
icon open text

Advanced Telephony Features

Support for voicemail, call forwarding, and multi-party conferencing within Zendesk through Dialpad, along with real-time call notifications to minimize missed calls.

Galery

Our Other Offices/ Affiliates

Halodoc Read More »

Scroll to Top