PT Mitra Aplikasi Digital

Healthcare

Carelution

Carelution

Delivering a comprehensive caregiving management system designed to streamline elderly patient care and enhance service efficiency.

Industry

HealtyCare

Customer

Knew IT

Location

South Korea

Device

Project Detail

Carelution is a comprehensive caregiving management system designed to streamline elderly patient care and enhance service efficiency. It centralizes patient and guardian data, conducts essential assessments such as fall risk, pressure ulcer risk, and cognitive function evaluations, and tracks counseling logs for seamless record-keeping. The system also facilitates nursing care coordination, optimizes caregiver schedules, and manages salary provisions to ensure efficient workforce management. By integrating these features, Carelution empowers caregiving organizations to deliver personalized, high-quality patient care while improving operational efficiency and maintaining organized, accessible records.

Solution

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Centralized Patient and Guardian Management

A unified platform to store and manage patient and guardian information, ensuring easy access and accurate record-keeping.

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Comprehensive Assessment Tools

Tools to conduct and track basic assessments, including fall risk, pressure ulcer risk, cognitive function, and need assessments, enabling personalized care plans.
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Counseling Log and Document Management

A system to log counseling sessions and manage important documents, ensuring organized and accessible records.

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Nursing Care Coordination

Features to monitor and coordinate nursing care, ensuring high-quality patient outcomes and efficient service delivery.
 
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Caregiver Scheduling and Payroll Management

Tools to optimize caregiver schedules and manage salary provisions, improving workforce efficiency and satisfaction.

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Halodoc

Halodoc

Zendesk CRM integration with telephony to create tickets from inbound and outbound calls

Industry

Healthcare

Customer

PT Media Dokter Investama

Location

Indonesia

Project Detail

Mitra Aplikasi Digital have developed a specialized Dialpad Telephony software designed to enhance team communication efficiency by integrating telephony functions directly into the Zendesk platform. This solution creates a more connected and organized workflow for customer service agents.
 
Additionally, Mitra Aplikasi Digital have implemented and integrated Zendesk CRM with “DIALPAD” as a voice solution, utilizing 3CX as the telephony product to deliver seamless and reliable communication capabilities.

Solution

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Easy to Integrate to CRM App

Incoming calls can be easily integrated with the CRM app (Zendesk), with customer profiles automatically displayed to provide complete interaction context.
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Easy Outbound Calling

Agents can make outbound calls with a single click directly from Zendesk using contact lists or ticket-related numbers, simplifying customer tracking.
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Seamless Call Reception and Management

Agents can handle calls directly in Zendesk, with caller details and history auto-displayed for quick, personalized service.
 
 
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Automatic Data Integration​

All call logs, recordings, and notes are automatically integrated into Zendesk, ensuring efficient tracking and data collection for performance analysis.
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Advanced Telephony Features

Support for voicemail, call forwarding, and multi-party conferencing within Zendesk through Dialpad, along with real-time call notifications to minimize missed calls.

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Our Other Offices/ Affiliates

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