IS Global Services
Delivering responsive websites and applications designed to elevate guest satisfaction.
Industry
IT
Client
IS Global Services Pte Ltd
Location
Singapore
Project Detail
Mitra Aplikasi Digital develop a robust Ticketing System that streamlines customer issue management, tracking, and resolution. Designed to enhance operational efficiency and improve service quality, this solution provides a systematic approach to managing customer requests, ensuring better outcomes for both customers and support teams.
Solution
Prioritization & Categorization
Customers can create tickets, which can be assigned to agents after approval. Agents can also create tickets for customers.
Email Notifications
Tickets are categorized based on SLA (Service Level Agreement), which includes urgency levels ranging from low to critical.
Team Collaboration
User-Friendly Interface
Simplifies the ticketing process for both support staff and customers, reducing onboarding time.
Galery
