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Automotive Industry

Optimizing ticketing systems and automating processes to streamline network and telephony operations for the automotive industry.
 

Industry

Automotive

Customer

Is Global Service Pte Ltd

Location

Singapore

Service

IT Operation & Management
Software Development as a service

Project Detail

As a client of PT Mitra Aplikasi Digital, the automotive industry leveraged our expertise to address challenges in managing network and telephony operations. Mitra Aplikasi Digital delivered a custom-built ticketing system enhanced with advanced process automation, specifically tailored to streamline workflows, reduce inefficiencies, and boost operational effectiveness.

Solution

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Enhanced Monitoring and Reporting​

Visual indicators and real-time data enable easy tracking of ticket statuses and maintenance progress. The system also supports seamless data export for analysis and reporting purposes.
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Process Automation​

Leveraging OpenText, PHP, SQL Server, SolarWinds, and ATOS, we automate incident logging and tracking to reduce manual workflows. This integration optimizes the process, cuts down on repetitive tasks, and enhances overall operational efficiency. 
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Centralized Ticket Management

A unified dashboard for creating, tracking, and managing tickets. Ticket statuses such as In Progress, Pending Approval, and Rejected are clearly categorized for streamlined monitoring.
 

Galery

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