Ticketing System

Ticketing System

Delivering responsive websites and applications designed to elevate guest satisfaction.

Industry

IT

Client

IS Global Services

Location

Singapore

Project Detail

We develop a robust Ticketing System that streamlines customer issue management, tracking, and resolution. Designed to enhance operational efficiency and improve service quality, this solution provides a systematic approach to managing customer requests, ensuring better outcomes for both customers and support teams.

Solution

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Prioritization & Categorization

Customers can create tickets, which can be assigned to agents after approval. Agents can also create tickets for customers.
 
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Email Notifications

Tickets are categorized based on SLA (Service Level Agreement), which includes urgency levels ranging from low to critical.
 
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Team Collaboration

Customers get an email notification with a status update and ticket response, while agents receive a reminder to keep the ticket within the urgency threshold (SLA).

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User-Friendly Interface

Simplifies the ticketing process for both support staff and customers, reducing onboarding time.

Galery

Our Other Offices/ Affiliates

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