We develop a robust Ticketing System that streamlines customer issue management, tracking, and resolution. Designed to enhance operational efficiency and improve service quality, this solution provides a systematic approach to managing customer requests, ensuring better outcomes for both customers and support teams.
Solution
Prioritization & Categorization
Customers can create tickets, which can be assigned to agents after approval. Agents can also create tickets for customers.
Email Notifications
Tickets are categorized based on SLA (Service Level Agreement), which includes urgency levels ranging from low to critical.
Team Collaboration
Customers get an email notification with a status update and ticket response, while agents receive a reminder to keep the ticket within the urgency threshold (SLA).
User-Friendly Interface
Simplifies the ticketing process for both support staff and customers, reducing onboarding time.