Artotel has many hotel branches that aim to provide a unified customer experience across all locations by using a single contact number. This allows Artotel to monitor activities at each branch seamlessly.
Solution
Artotel offers a unique blend of hospitality and art through the integration of the Respond.io communication platform. With this integration, Artotel can:
Quick and Efficient Response
Manage all messages from guests through various communication channels (WhatsApp, Instagram, Facebook, and others) in one integrated dashboard.
Personalized Service
Provide a more personalized customer experience by recording conversation history, so that every guest feels appreciated.
Reservation Management
Make it easier for guests to book rooms or other services connected to each hotel agent.
Automation and Effectiveness
Utilize chatbot features and automated workflows to respond to common questions such as room rates, amenities, or location information.
Analytics for Growth
Track and analyze customer interactions to improve future guest experiences.
Parador wanted a modern and efficient customer communication solution that could manage multiple communication channels, such as WhatsApp, Instagram, Facebook Messenger, and more, in one unified dashboard. This allows for more responsive and personalized interactions for a better guest experience.
Solution
Multi-Channel Messaging Integration
Expanded beyond WhatsApp to include additional messaging channels for a more versatile communication strategy.
Advanced Messaging Features
Provided a high-quality solution with enhanced functionalities, such as message scheduling, automation, and analytics.
Scalable Platform
Delivered a solution that could grow with Parador Hotels and Resorts, ensuring seamless communication as their operations expanded.
Improved User Experience
Enhanced reliability and performance for both the customer service team and end users, ensuring smooth interactions.
Customization Options
Tailored the solution to meet the specific requirements of Parador Hotels, enabling better alignment with their communication goals.
PT Mitra Aplikasi Digital developed professional websites and applications tailored specifically for the hospitality industry. These solutions are designed to:
Enhance the guest experience by providing detailed information about rooms, facilities, and services through a responsive interface optimized for both desktop and mobile devices.
Enable direct bookings with features such as a room availability checker, secure payment options, and instant confirmation, allowing guests to conveniently book rooms without third-party intermediaries.
Incorporate SEO-friendly elements to boost online visibility, ensuring the hotel is easily discoverable on search engines.
Showcase an attractive visual design and intuitive navigation to create a professional digital presence that aligns with the quality of the hotel’s services.
Solution
Responsive Website Design
A website optimized for desktop and mobile, ensuring seamless access to hotel information across devices.
Integrated Direct Booking Feature
A booking system to reduce third-party commissions and increase booking conversions through a user-friendly interface with secure payment options and instant confirmation.
SEO-Friendly Enhancements
Optimization to improve search engine rankings and attract more potential guests.
Availability Room
Real-time updates, powered by the Management CMS, provide guests with accurate and up-to-date information on room availability.
Dedicated Mobile Application
Development of the BW Hospitality App, available on Google Play Store and Apple App Store, enabling guests to explore services, check room availability, and book directly.