PT Mitra Aplikasi Digital

Hospitality

Artotel Group needed a solution to simplify reward claims, enable voucher sharing, and offer booking discounts, enhancing customer convenience and engagement.

Artotel

Artotel

Enhancing Customer Experience with Integrated Communication

Industry

Hospitality

Customer

PT Artotel Indonesia

Location

Indonesia

Device

Project Detail

Artotel has many hotel branches that aim to provide a unified customer experience across all locations by using a single contact number. This allows Artotel to monitor activities at each branch seamlessly.

Solution

Artotel offers a unique blend of hospitality and art through the integration of the Respond.io communication platform. With this integration, Artotel can:
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Quick and Efficient Response

Manage all messages from guests through various communication channels (WhatsApp, Instagram, Facebook, and others) in one integrated dashboard.
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Personalized Service

Provide a more personalized customer experience by recording conversation history, so that every guest feels appreciated.
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Reservation Management

Make it easier for guests to book rooms or other services connected to each hotel agent.

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Automation and Effectiveness

Utilize chatbot features and automated workflows to respond to common questions such as room rates, amenities, or location information.
 
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Analytics for Growth

Track and analyze customer interactions to improve future guest experiences.

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Our Other Offices/ Affiliates

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Parador

Parador

Increase Customer Engagement of all Parador hotel branches with Respond.io for Support, Reservations and Promotions

Industry

Hospitality

Customer

PT Parador Management International

Location

Indonesia

Device

Project Detail

Parador wanted a modern and efficient customer communication solution that could manage multiple communication channels, such as WhatsApp, Instagram, Facebook Messenger, and more, in one unified dashboard. This allows for more responsive and personalized interactions for a better guest experience.

Solution

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Multi-Channel Messaging Integration

Expanded beyond WhatsApp to include additional messaging channels for a more versatile communication strategy.

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Advanced Messaging Features

Provided a high-quality solution with enhanced functionalities, such as message scheduling, automation, and analytics.

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Scalable Platform

Delivered a solution that could grow with Parador Hotels and Resorts, ensuring seamless communication as their operations expanded.

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Improved User Experience

Enhanced reliability and performance for both the customer service team and end users, ensuring smooth interactions.

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Customization Options

Tailored the solution to meet the specific requirements of Parador Hotels, enabling better alignment with their communication goals.

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Our Other Offices/ Affiliates

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BW Hospitality

BW Hospitality

Delivering responsive websites and applications designed to elevate guest satisfaction.

Industry

Hospitality

Customer

PT BW International

Location

Indonesia

Device

Project Detail

PT Mitra Aplikasi Digital developed professional websites and applications tailored specifically for the hospitality industry. These solutions are designed to:
 
Enhance the guest experience by providing detailed information about rooms, facilities, and services through a responsive interface optimized for both desktop and mobile devices.
 
Enable direct bookings with features such as a room availability checker, secure payment options, and instant confirmation, allowing guests to conveniently book rooms without third-party intermediaries.
 
Incorporate SEO-friendly elements to boost online visibility, ensuring the hotel is easily discoverable on search engines.
 
Showcase an attractive visual design and intuitive navigation to create a professional digital presence that aligns with the quality of the hotel’s services.

Solution

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Responsive Website Design

A website optimized for desktop and mobile, ensuring seamless access to hotel information across devices.
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Integrated Direct Booking Feature

A booking system to reduce third-party commissions and increase booking conversions through a user-friendly interface with secure payment options and instant confirmation.
 
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SEO-Friendly Enhancements

Optimization to improve search engine rankings and attract more potential guests.
 
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Availability Room​

Real-time updates, powered by the Management CMS, provide guests with accurate and up-to-date information on room availability.

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Dedicated Mobile Application

Development of the BW Hospitality App, available on Google Play Store and Apple App Store, enabling guests to explore services, check room availability, and book directly.

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Our Other Offices/ Affiliates

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