IT Operations and Management

Our IT operation management services are designed to help businesses optimize their IT infrastructure, ensuring that it is reliable, secure, and always available. Whether you need help with network monitoring, server management, or security, our team has the expertise to deliver the results you need.

IT Operations and Management refers to the process of managing and maintaining the IT infrastructure and services of an organization. It involves a range of activities, including monitoring IT systems, troubleshooting issues, ensuring security and compliance, and managing IT resources. The primary goal of IT Operations and Management is to ensure that IT services are reliable, secure, and meet the needs of the business. Key activities involved in IT Operations and Management include:

  • IT Infrastructure Monitoring: IT Operations teams monitor the performance of IT infrastructure components such as servers, networks, and applications to ensure that they are operating optimally. This involves using tools such as network monitoring software, server monitoring software, and application performance monitoring tools.
  • Incident Management: When IT systems experience issues, IT Operations teams are responsible for identifying the cause of the issue and resolving it as quickly as possible. This involves following established incident management processes and procedures.
  • IT Asset Management: IT Operations teams are responsible for managing IT assets such as hardware, software, and licenses. This involves tracking and maintaining an inventory of IT assets, ensuring that they are properly utilized, and optimizing their lifecycle.
  • Information Security and Compliance: IT Operations teams are responsible for ensuring that IT systems and data are secure and comply with relevant regulations and standards. This involves implementing security controls, conducting risk assessments, and monitoring for security threats.
  • IT Service Management: IT Operations teams are responsible for managing IT services and ensuring that they meet the needs of the business. This involves defining service level agreements (SLAs), monitoring service performance, and continuously improving service delivery.


Overall, IT Operations and Management is a critical function within an organization that helps ensure the reliability, security, and performance of IT systems and services. By effectively managing IT resources, organizations can improve their operational efficiency, reduce costs, and enhance their competitive advantage.


Our company works together with Micro Focus to provides IT Operations and Management Solutions with Micro Focus ITOM (IT Operations Management). Micro Focus ITOM (IT Operations Management) is a suite of software tools designed to help organizations manage and monitor their IT infrastructure and services. The suite includes a range of modules that cover different aspects of IT Operations, including service management, performance monitoring, automation, and security.

Some of the key modules of Micro Focus ITOM include:

  • Operations Bridge: This module provides a central platform for monitoring IT systems and services, allowing organizations to identify and resolve issues quickly. It includes features such as event correlation, root cause analysis, and automated remediation.
  • Network Operations Management: This module provides tools for monitoring and managing network infrastructure, including switches, routers, and firewalls. It includes features such as network discovery, topology mapping, and performance monitoring.
  • Service Management Automation: This module provides a set of tools for managing IT service delivery processes, including incident management, problem management, change management, and service request management.
  • Data Center Automation: This module provides tools for automating IT operations tasks, including server provisioning, configuration management, and application deployment. It includes features such as workflow automation, policy-based management, and compliance reporting.
  • Security Operations: This module provides tools for managing IT security operations, including threat detection and response, vulnerability management, and compliance reporting. It includes features such as security analytics, incident response workflows, and endpoint detection and response.


Overall, with our Services and Micro Focus ITOM is designed to help organizations improve the reliability, security, and performance of their IT infrastructure and services. By providing a comprehensive suite of tools for IT Operations Management, Micro Focus ITOM can help organizations reduce downtime, improve service delivery, and enhance their overall IT performance.