Daimler - Mercedes Benz

Optimizing ticketing systems and automating processes to streamline network and telephony operations for Daimler.
 

Industry

Automotive

Customer

PT Daimler Commercial Vehicles Indonesia

Location

Indonesia

Project Detail

As a customer of PT Mitra Aplikasi Digital, Daimler leveraged our expertise to address challenges in managing their network and telephony operations. We delivered a custom-built ticketing system enhanced with advanced process automation, tailored specifically to streamline their workflows, reduce inefficiencies, and boost operational effectiveness.

Solution

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Enhanced Monitoring and Reporting​

Visual indicators and real-time data enable easy tracking of ticket statuses and maintenance progress. The system also supports seamless data export for analysis and reporting purposes.
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Process Automation​

Leveraging OpenText, PHP, SQL Server, SolarWinds, and ATOS, we automate incident logging and tracking to reduce manual workflows. This integration optimizes the process, cuts down on repetitive tasks, and enhances overall operational efficiency. 
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Centralized Ticket Management

A unified dashboard for creating, tracking, and managing tickets. Ticket statuses such as In Progress, Pending Approval, and Rejected are clearly categorized for streamlined monitoring.
 

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