Artotel

Enhancing Customer Experience with Integrated Communication

Industry

Hospitality

Customer

PT Artotel Indonesia

Location

Indonesia

Device

Project Detail

Artotel has many hotel branches that aim to provide a unified customer experience across all locations by using a single contact number. This allows Artotel to monitor activities at each branch seamlessly.

Solution

Artotel offers a unique blend of hospitality and art through the integration of the Respond.io communication platform. With this integration, Artotel can:
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Quick and Efficient Response

Manage all messages from guests through various communication channels (WhatsApp, Instagram, Facebook, and others) in one integrated dashboard.
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Personalized Service

Provide a more personalized customer experience by recording conversation history, so that every guest feels appreciated.
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Reservation Management

Make it easier for guests to book rooms or other services connected to each hotel agent.

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Automation and Effectiveness

Utilize chatbot features and automated workflows to respond to common questions such as room rates, amenities, or location information.
 
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Analytics for Growth

Track and analyze customer interactions to improve future guest experiences.

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