Artotel has many hotel branches that aim to provide a unified customer experience across all locations by using a single contact number. This allows Artotel to monitor activities at each branch seamlessly.
Solution
Artotel offers a unique blend of hospitality and art through the integration of the Respond.io communication platform. With this integration, Artotel can:
Quick and Efficient Response
Manage all messages from guests through various communication channels (WhatsApp, Instagram, Facebook, and others) in one integrated dashboard.
Personalized Service
Provide a more personalized customer experience by recording conversation history, so that every guest feels appreciated.
Reservation Management
Make it easier for guests to book rooms or other services connected to each hotel agent.
Automation and Effectiveness
Utilize chatbot features and automated workflows to respond to common questions such as room rates, amenities, or location information.
Analytics for Growth
Track and analyze customer interactions to improve future guest experiences.